What sets us apart

30 Years of Digital Maintenance

As an Austin digital agency, we support companies with maintaining their websites, apps and software. When supporting, we do not limit our abilities to just maintaining your status quo. We empathize on developing new features, migrating content & websites or connecting new interfaces into your existing infrastructures. Part of our maintenance customer circle includes the Robert Bosch Foundation, the Chamber of Architects BW, the BKI, the Fichtner Group and many more.

How we support

Website
Support

As part of our support, we will be your point of contact for all digital questions relating your website. To efficiently process all matters, we integrate them into our ticket system. This allows tickets to be classified by you. At the same time, we define fixed service slots throughout the week, to guarantee a on time handling of all your requests.

Website migrations

Detailed migration concepts are the foundation for successful website relaunches, upgrades or takeovers. We have many years of experience with migrating databases from previous systems or entire websites. For the Robert Bosch Foundation we have been migrating and upgrading their entire website since Drupal 7. Conclusively we developed a structured and technically mature process for all takeovers or migrations over the years. This includes all relevant infrastructure such as code base, extensions, data structures and caching mechanisms.

Interface connections

The initial and, above all, subsequent connection of interfaces is a problem for many agencies. However, since we understand content management systems down to the last detail, integrating a wide variety of components into the existing system is not a challenge, but our absolute specialty. Whether Microsoft Dynamic 365 BC connections, ERP systems, social media content formats or newsletters linked to web content. We got the know-how.

Continuous improvement

We also developed an innovative branching and deployment concept to create and embed new components into existing websites. New features are developed and tested using local, stage and live instances. Commissioning them is as easy as exchanging the live with the staging instance. The Advantage? Changes to your Website can be made in the meantime. We don't just promise continuous availability, we guarantee it.

What does website support take care of?

6 items open, 3 of them urgent.

Mustermann MachineryStatus reportchecked today, 8:00 AM3 errors3 warnings18 OK
  • Security update waiting for 12 daysNo pending security updatesThe vulnerability is publicly known and still open.Installed, tested on a test copy first.
  • PHP 8.1 without security updatesPHP 8.4, security updates until Dec 31, 2028Since Dec 31, 2025, no one patches new vulnerabilities.Server switched, then every page type tested.
  • Contact form sends no emailsContact form sends emails again14 inquiries since Oct 24 never reached the inbox.Now sends through the company mailbox, 14 inquiries forwarded.
  • Certificate expires in 9 daysCertificate valid until Feb 5, 2027After that, the browser warns every visitor.New certificate from Let’s Encrypt, renews itself.
  • Last backup 47 days agoLast backup todayIf something goes wrong, everything since Sep 21 is lost.Backed up, restore tested, every night from now on.
  • 7 links lead nowhereAll links reach their targetVisitors land on “Page not found.”5 links fixed, 2 old addresses redirected.

Frequently asked questions

Can you take over our website from another agency?

Yes. For takeovers we follow a fixed process that checks the codebase, extensions, data structures and caching before we change anything. That way we know what's in your website before the first update.

What does website maintenance include?

Regular updates, security updates, monitoring and daily backups, plus fixed service hours for your requests and hosting if you want it.

How do we report problems?

Through our ticket system, Redmine. There you rate every request by urgency yourselves, and we work through them in that order.

How fast do you respond?

We commit to responding within 24 hours on business days, and on average we usually respond within minutes. We close security vulnerabilities immediately.

Are you available 24/7?

If you want, yes. With the extended service level we also respond at night, on weekends and on holidays. Standard service hours are 9 a.m. to 6 p.m. Central European Time on business days.

When do you work on our requests?

During fixed service hours agreed across the week. That way your requests are handled continuously, not just when someone happens to have time.

Do you also develop new features?

Yes. We develop new features locally, test them on a separate staging environment with its own database and then deploy them in a controlled way. Your website keeps running as usual in the meantime.

Is the website online while you work on it?

Yes. Because we work on a separate staging environment, you can keep editing your website as usual. We don't just promise continuous availability, we guarantee it.

Do you make backups?

Yes, every day. We keep the backups for three months, and in an emergency we restore them by the next business day. Before every update we also back up your database.

Do you also offer hosting?

Yes, on our own high-availability servers, which run exclusively on certified green electricity. Network availability is 99.9 percent. Monitoring, proactive security updates and dedicated contacts are included.

Can you make changes to our website fast?

Yes. Thanks to our ticket pipeline and fixed service hours, we usually respond to tickets within minutes. Urgent requests even go first.

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